What To Ask When Renting Gear For The First Time

Renting film or photography gear for the first time can be both exciting and a little daunting. With so many cameras, lenses, lights, and accessories available, it’s easy to feel unsure about what to choose or how to make everything work together. Whether you're gearing up for a short film, a music video, a commercial shoot, or content creation, asking the right questions before renting can save you from costly mistakes and last-minute stress. Understanding what your project requires, what’s included in the rental, and how to handle the gear can make all the difference.

“What Do I Actually Need?”

What is your project? Sharing project details when chatting with a rental company will help them with suggesting the right gear for what you are doing. You can also research the type of project you are creating, and see what others online have included in their equipment lineup. Match your gear list to your project goals and style, and be sure you aren’t paying for any gear that is unnecessary or too advanced.

“Is This Gear Compatible With What I Already Have?”

Perhaps you already own a camera, some lenses, or a light. When renting items that accompany another piece, ensure the two items work together. For example, when renting lenses, make sure they are the right mount type for your camera, and vice versa. Another instance is renting extra batteries, cables, and chargers: make sure they work with your gear beforehand so you aren’t stuck on set.

When you go to your local rental house, bring a list of your current gear to make sure everything integrates smoothly. Employees can help you choose gear that works with what you own, and can suggest accessories you might need to connect or power rented gear.

“How Long Should I Rent the Equipment For?”

If you’re only shooting for a couple hours in the middle of the day, you may think you can pick up your rental order in the morning and return it in the evening. While this works for some people, you may want to consider picking up gear earlier, such as the day before your shoot, to ensure everything works properly and that you know how to use the equipment. In total, you need to account for pickup, setup, shoot, and return days. You may also need to plan for extra time in case of reshoots or delays.

When booking your rental, let the rental house know when you plan to shoot. They can suggest pickup and dropoff times that work for both you and them. Some rental houses may even offer discounted multi-day or weekend rates.

“Can I Test the Gear Before I Take It?”

Nervous that your gear may not work properly once you take it home? While gear is always inspected for flaws or damage by the business renting it, a good rental house will let you test gear before you commit to swiping your credit card. Even better, many employees are ready to walk you through the setup and teardown of your equipment.

Even if an employee shows you the item is in working order, ensure all vital functions are working before you leave the building. If you’re unsure how to use something, ask for a demo or tips. Note any flaws if there are any; you don’t want to be held responsible for a paint scratch or loose part.

“What’s Included?”

While many rental places are kind enough to include carrying bags, batteries, and memory cards with select items, don’t assume you will get these items. Check item descriptions online for what is included, or talk to an employee. If you require anything else, be sure to ask for it to be included in your order. Know exactly what’s in the bag before you walk out.

“What Happens If Something Goes Wrong?”

Accidents happen. What happens if you break or lose something? Many rental businesses have you sign a rental agreement when you come to pick up an order. This agreement, when signed, binds you to being responsible for the items while they are in your possession. This means if you damage the item in any way, you are liable.

Ask about your rental house’s damage and loss policy. Do they offer insurance or recommend third-party coverage for expensive items? Find out what support they provide if something breaks or doesn’t work properly on set.

“Are There Any Special Requirements or Rules I Should Know About?”

Ask about return times, late fees, ID or deposit requirements for your order. Different companies will have different requirements; there may be a “what to bring” or FAQ section on their website. Typically, when you pick up a rental order, a piece of ID, a signed rental agreement, and a credit card are required. Some companies may not require a deposit, but be prepared for a charge to secure your rental. Clarify how to properly pack and return the gear in any provided bags or cases to prevent damage. Make sure you understand their expectations before signing anything.

Be Prepared and Rent With Confidence

Renting gear for the first time doesn’t have to be intimidating, especially when you know the right questions to ask. Understanding what your project requires, how long you'll need the equipment, and what's included in your rental can help you avoid surprises and focus on getting the best results. Take the time to check compatibility with your existing gear, ask about policies, and make sure you know how everything works before you leave the rental house. The more prepared you are going in, the smoother your shoot will be. Whether you're building your first setup or filling gaps in your existing kit, asking thoughtful questions ensures your rental experience is efficient, cost-effective, and stress-free.